Objectives
To elicit citizens’ voices and choices with regard to the quality of municipal services with special emphasis on water supply, sanitation and solid waste management.
Geographical spread
Bihar, Chhattisgarh, Haryana, Himachal Pradesh, Madhya Pradesh and Rajasthan
Key areas/components
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Designing a tool for measuring voices of citizens on municipal services (water supply, sanitation, solid waste management, latrines, sewerage and drainage)
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Orientation of area sabha members and youth groups to conduct the surveys
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Conducting household surveys on municipal performance of key services in 11 municipalities of 6 states
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Analysis of data and preparation reports
Key outputs
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11 municipal level reports and one consolidated report
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Convening and facilitating dialogues with key stakeholders for sharing of findings
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Interface meetings with municipal authorities to prepare appropriate plan to address the service deficits
