In India and elsewhere there is a growing realisation that deepening democratic governance is of paramount importance to address the problems of poverty, marginalisation and injustice in the society. Democratic governance encompasses effective and efficient delivery of services to the citizens and emphasises participation and civic engagement in the policy formulation, planning and resource allocation, resource utilisation and service delivery performance. The centrality of the project lied on citizen participation to demand accountability from the urban governance institutions by creating a synergy between different actors – primarily civil society. The project also built capacities of elected councillors and municipal officials to promote and sustain democratic governance in the cities by creating spaces for citizen voices and exercising rights (particularly the poor and marginalised), improving effectiveness and efficiency in service delivery and implementing mechanisms to make the municipal institutions transparent and accountable to all stakeholders.