SLBConnect is currently live in both program cities of Uttar Pradesh- Rae Bareli and Varanasi. About 35 surveyors are active in both cities collecting data from about 13, 000 households. We are targeting to complete the data collection process by the end of March. The team is collecting a lot of valuable data on various service aspects on water and sanitation in both cities. These metrics include service quality, frequency, adequacy, billing, ways to lodge service related complaints, if users’ voice gets heard and whether citizens engage with their local governments on service related issues on a regular basis.
The data will be analyzed using statistical methods similar to what the government uses to assess service quality of these very same metrics. The difference? We will be presenting the citizen’s view to complement official records to understand gaps and differences. We have quite a few plans and aspiration on ways in which we can use this data in productive tangible ways, but that is the subject of another post.
The government has placed handpumps in every neighbourhood. Most residents depend on this as a source of drinking water.
Because of the interactions with citizens during the data collection process, our team becomes privy to people’s stories about what these services or its lack means for some lives. I had said a few days back that one of the best things about the SLBConnect survey is the numerous stories it invites you to even if for a short while; and the invaluable insights these stories provide. These stories have stayed with me and continue to guide our understanding when we make sense of data-sets and corresponding graphs.
A young girl from Rae Bareli’s squatter colony told me that during festivities, her mother, a domestic help stays out the entire day due to increased work load at the households where she is employed. During these times, the girl and her sisters have to control their bladders and the need to defecate for the entire day since they cannot go out unassisted. In dire situations they check whether the older women from their neighborhoods can assist them.
Weak infrastructure regardless, Indian cities are seeing fast growth. And with this comes ubiquitous construction– every direction in which you look there is some form of construction. With this, the open space available for people to defecate has been shrinking. “We can only go before sunrise or after midnight when everyone is sleeping. The rest of the day we have to control,” a young girl told me.
Some houses build pit toilets so the women can have a place to defecate safely. I met the parents of four girls during a survey and they me how both were suffering from arthritis but would still walk to the fields to defecate because the pit toilet built in her home was small and they would rather their girls were safe. “No one will harm us; we have neither money nor youth. But our girls can’t go outside that far and in the open. Their safety gets threatened,” was the reason they gave me.
I was visiting a village in Purulia for an education project sometime back. There were two community toilets built as part of a government programme. The people told me how it had become a curse because in the absence of a water source nearby it had become a breeding ground for germs and infections. Their grouse “If only the government and contractors listened to us, we would have told them where to build the toilets”.
Not knowing the way in which data might be representing the truths tangled in people’s realities affects our understanding and our subsequent decisions. People’s participation (or *citizen engagement*) will take us a long way in bringing out perspectives from the ground in improving services. I am increasingly coming to believe that participation is not enough. It also has to be complemented by persuasion to change people’s behavior.
Surveyors talking to residents in trying to assess the area characteristics before doing the neighbourhood survey.
I could participate and respond in ways which suit my self-interest (consciously or subconsciously)/awareness about options or even service expectations, but this might not necessarily help always. For instance, in some towns, houses do not want to connect with the main sewerage line because they believe they will be charged for services, something they are unwilling to pay for. But without revenues the government cannot function either. It becomes the classic ‘chicken or egg- which one came first’ problem. And in these aspects, the persuasion factor should certainly play more of a role.
Am I being overtly idealistic? I do not know. What I do for sure know is that the jargon we lose ourselves in sometimes arises from real problems faced by people. It is an open question about where participation should end and persuasion begin and one that certainly requires debate. But I am beginning to believe that it is a necessary debate and step.
By Chandan Chawla, Independent researcher on Urban issues
The General Election mandate of May 2014 in favor of single political party has led to articulation of ambitious urban agenda for India that sets forth global aspirations. The smart city terminology occupies a central part of this national urban narrative. It intends to woo neo middle class looking for world class services and instant remedies to existing inefficiencies. In the maiden budget speech in July 2014, the Government pledged an allocation of Rs 7,060 crores for developing 100 smart cities in the country. The announcement has quickly transitioned in local action with several States showing interest to explore the idea further. The link on the Ministry of Urban Development (MoUD) website for smart cities has put together an assortment of concept note, news items and other happenings on the subject. The concept note (carrying a tag of work in progress) lists various definitions of Smart cities used by different organizations and defines its key features. The national agenda for smart cities is quickly percolating in to local politics with enthusiasm. A bit of tweaking would have done some justice to the local context and put aspirations in perspective, but local politics seems to be in a hurry to serve the same menu in the backdrop of national hullabaloo.
In November-December2014, elections were held in 278 civic bodies in two phases in Madhya Pradesh. Continuing with its national narrative, the BJP manifestos assured the fulfillment of smart cities with light metro rail, increased coverage of basic services and houses for urban poor. Of 278 civic bodies, the BJP won in 167 urban bodies.
Bhopal Municipal Corporation (BMC), reporting a population of 1798218 of which 26% resides in slums went to polls on January 31, 2015 for electing new mayor and 85 councillors. There were 17 candidates contesting for Mayoral position and 456 for councillors in 85 wards. The direct contest for Mayoral position is assumed to be between Kailash Mishra of the Congress and Alok Sharma of the BJP. Continuing with the subsequent victory momentum, the Chief Minister Shivraj Singh Chouhan, has focused significant energies on the mayoral and municipal polls in Bhopal.
Active involvement of important State and Regional leaders pepped up the campaign. Development has been the overriding theme in this local election. Both the Mayoral candidates have tried to woo the voters through their intensive “jan sampark” (public contact programmes) and regular updates on face book pages. In the last week to the elections, a detailed manifesto was released by both parties. Although the manifestos were not widely available with the candidates or local party offices, the salient features were shared through local newspapers as well as on social media. The promises in manifestos were mentioned occasionally by candidates in their public speeches, but not widely distributed to voters, rendering them an object of academic analysis than public debate. However inspite of animated campaign, voters in Bhopal registered lowest turnout amongst 9 civic bodies at 56.70% on 31st January.
Image 1:Advertisement posters displayed by Congress and BJP Mayoral candidates (Source: https://www.facebook.com/bjpaloksharma ; http://kailashmishra.com/)
The dialect resonating in the local elections in Bhopal Municipal Corporation has been “smart and digital”. The candidates in their advertisements flaunted collages of flyovers, high-rise buildings, metro projects, multi-level parking and spic-span pedestrian paths against the backdrop of beautiful lakes. They promised world class services in background of substandard or nonexistent infrastructure. The election manifestos for both parties were similar in the sense that they listed ambitious capital intensive projects but offered little insights on improving existing systems, looking at financial prudence or plugging the gaps to make basic level of services universally available. 
Image 2:A Jan Sampark Sabha by BJP Mayoral candidate at Chowk- Old Bhopal (Source: Author).
Clean and Green City commitments were common to both party manifestos and promise citizens toilets, sewerage, better waste collection, treatment and disposal. As per Service level benchmarking (SLB) data gazetted by BMC in 2013-14, only 47% of households in city availed door to door collection service for solid waste. About 81% of households had access to toilets, while only 35% had access to sewerage network. Census 2011 data showed only 40.3% households in BMC had access to sewerage network. The MoUD sanitation ranking for the year 2009-10 designated Bhopal (with a score of 32.497) in red category which indicates “ Cities on the brink of public health and environmental ‘emergency’ and needing immediate remedial action”. The National Green Tribunal has been repeatedly alerting the city as the solitary river Kaliyasot is battling serious pollution by growing encroachment and disposal of sewage from nearby residential and commercial establishments. Recent agitations by people in newly merged areas of BMC related to proper collection and disposal of solid waste have also reached National Tribunal.
Both parties have promised adequate water to all citizens as per requirement and making Narmada water available to every household. As per 2013-14 SLB data, only 58% of households in the city had a water supply connection and they received 150 LPCD (liters per capita per day) of water for 1-2 hours in a day. Only 15% of water connections were metered and non revenue water accounted to 28%. The cost recovery for water supply charges was found abysmally low at 40%. The gap in access to water supply was also confirmed by Census 2011 results, which showed BMC with 65.9% of households connected to treated tap water supply. For Kolar Municipality (recently merged in BMC) the number was abysmally low at 5.3%. In both cases, less than 55% of households had water supply source located with premises. Within this context, it is interesting to note the Congress manifesto which promises 24×7 water supply. Benefits of the ambitious Narmada Water Supply project, constructed under JNNURM have been delayed in Bhopal and witnessed protests due to higher water charges. For the newly merged rural and urban areas, the political parties promise access to adequate water without detailing out the blue print. Kolar Municipality (comprising of wards 80 to 84) has added 77,424 new voters who were promised adequate water, sanitation, solid waste collection and public transport services on the brink of elections.
Both manifestos placed high importance of transportation and have ensured commitment to model roads, flyovers, foot over bridges for the next decade. Global aspirations like light metro rail figures in commitments of both parties. To cater to needs of commercial areas, contestants have offered solutions like individual multilevel parking projects while the city still lacks a comprehensive plan for parking that can consider long term planning, land requirements and work out a feasible model to recover costs. On the front of urban poor, the solutions offered are age old. Housing for urban poor under CMs housing scheme, basic services to all slum settlements and Public Private Partnership (PPP) mode for slum redevelopment are offered by BJP manifesto. The Congress manifesto offers to simplify rules for regularisation of 1000 illegal colonies to be able to reach them with basic infrastructure services. On employment opportunities, there are unexciting ideas like market spaces for unemployed youth who can initiate small business in these areas in one and generic commitments to establishing urban resource centers and skill centers in other. City wide Wi-Fi has been proposed by both parties as a pre requisite to Global infrastructure.
Wait to watch
One will have to wait and see if and how fast the ambitious manifestos and charged terminology actually translate in to local action. In the process, it may be useful to consider that successful smart cities will owe far more of its success to finding new ways of doing routine things like managing water, waste, street lights, vehicular traffic and existing services with minimum resources. It will not necessarily benefit only from building new infrastructure or expanding our cities endlessly, but will have to look at new ways and arrangements of providing old services. While good gadgetry and digitisation may help achieve efficiency, it will not replace the need for good governance, equipped staff, institutional accountability and prudence of the citizens.
 http://indianexpress.com/article/business/business-others/full-speech-arun-jaitleys-maiden-union-budget/  For instance, the newly formed Telengana State has already started talks with Dubai for establishing smart city in Hyderabad. India and United States recently signed three Memoranda of Understandings (MoUs) to develop Allahabad, Ajmer, and Visakhapatnam as smart cities. Several countries like Japan, Germany, Sweden, Singapore, Israel, UK, US, Hong Kong and the Netherlands besides MNCs have expressed interest in building smart cities in India.  http://indiansmartcities.in/site/index.aspx  The concept note defines Smart Cities as those which have smart (intelligent) physical, social, institutional and economic infrastructure while ensuring centrality of citizens in a sustainable environment. It expects a Smart City to generate options for all residents to pursue their livelihoods and interests meaningfully and with joy.  http://www.hindustantimes.com/bhopal/mp-bjp-sweeps-second-phase-of-civic-elections/article1-1294215.aspx  http://timesofindia.indiatimes.com/city/bhopal/61-26-get-inked-in-civic-polls-phase-III/articleshow/46084093.cms  Congress Mayoral candidate, in his election campaigns flaunted vision for clean, green and hi-tech Bhopal. BJP Mayoral candidate pitched for making Bhopal a world class city. The BJP manifesto had distinct sections on clean, green, smart, lake, heritage, digital and light metro city. It also had separate commitments for each of 6 Vidhan Sabha Constituencies.  The design prepared for light metro published in a local newspaper in December 2014 included 80 km track with a mix of underground, surface and elevated tracks. A detailed report is expected to be ready by January 2015.
I had a chance to visit Rae Bareli for the first time. Rae Bareli is a constituency of Sonia Gandhi and has been the constituency of Gandhi family for many decades. Naturally, I was very much excited and was expecting to see a model constituency.
The city has well known institutes like NIFT, AIIMS, Rajiv Gandhi Institute of Petroleum Technology, NIPER, Feroze Gandhi Institute of Engineering and Technology, Feroze Gandhi College etc. and many other colleges named after Gandhi family. Another visible ‘development’ is the connectivity to Lucknow through Lucknow – Rae Bareli highway. However, when I visited these localities within Rae Bareli the experience was shocking.
The local transportation is very unwelcoming with broken buses. Living in Delhi we are used to seeing landmarks and directions for different areas but perhaps expecting such a thing in Rae Bareli is a luxury. The city continues to have Horse Drawn Carriages as an important source of transportation. There are no autos. Quality of hotels in the area is much below standards as expected in any normal small town. If you do not have a cab or a local person with you it is impossible to move around the city. In spite of being a politically important place and having many educational institutes we could not find places which could be visited for relaxation. Another interesting observation was that very few girls were found on the city roads.
The city has umpteen number of handpumps found every 300-400 meters which is the major source of water for drinking. Ironically the Piped Water Connections inside the household deliver poor quality of water. The piped water is not fit for drinking hence leading to several illnesses. That is why this water becomes a source for “water used for non-potable purposes”.
The city has a sewage issue. Every side of the road, dirty water is stagnated. The whole city lacks a lot of such basic amentias which portray a different view of the city than what one would expect from such a politically important place.
Rae Bareli is an eye opener for the development illness it is suffering.
A couple of months back my cousin and I got talking about the Swachh Bharat Abhiyan. It’s a good policy if it can be implemented and Prime Minister Modi is right, having strong, efficient sanitation services is a good way to restore dignity to India’s people. Sanitation is also of course an essential service and just by that it should cover 100% of the country’s population. This was my point.
My cousin agreed but raised a question. If in the last few decades of the 19th century, people in England, rich and poor both, could rally the government for water and sanitation services why was it that in India, it takes so much rhetoric and government policy pressure in as late as 2014. Why was it that Indians, regardless of social status were willing to spend so much money and energy on marriages and festivals but not on ensuring basic community or household level sanitation? He was exasperated “Why can’t they build more toilets?”
According to UNICEF, nearly 50% of India’s population defecates in the open. 37 million from India’s cities resort to open defecation which is about 12% of India’s urban households. The situation is worse in smaller cities (population<100,000) with open defecation at around 22%.
Some houses are too small for all members to dig pit toilets within its premises
My experience from the field while working on SLBConnect tells me that most people do understand that these are important services. During field work, many have told me how unfair it is that they don’t have access to clean water or that even where toilets have been made, there is no water connections/source close by. There have been quite a few awareness raising campaigns in the last decade and these seemed to have worked.
In many small towns and cities, more than half the houses are not connected to sewerage facilities either because there are no sewerage connections close by, or because their households haven’t been connected to the main city sewerage network. In some towns, houses do not want to connect with the main sewerage line because they believe they will be charged for services, something they are unwilling to pay for.
In the cities we are in the process of surveying- Ajmer, Jhunjhunu and Rae Bareli- the urban poor living in squatter colonies have dug pit toilets or arranged for soak pits and other such way of discharging waste water since their houses are not covered by sewerage networks. Not every can afford to do so though. Some houses are too small to support pit toilets since these need constant cleaning otherwise feces starts piling high and the houses start smelling and becoming unhygienic. Only the young girls of the house use these pit toilets for the sake of their safety, the others go out in the open. Not everyone owns a residential space big enough to have soak pits either.
Young girls try and avoid open defecation as much as they can especially during daylight since the amount of safe or hidden places available have been shrinking with ubiquitous construction
There is also the population of urban poor living in non-notified and unauthorized slums. To put it simply non-notified and unauthorized slums are those slums which are not recognized by the State. This means that residents have no claim on any service- water, sanitation, electricity etc.
These are people literally in a no man’s land. They do not own the houses they live in, the utensils are not theirs, nor the clothes, nor anything else. These can be razed, burnt, thrown, taken without any legal implications. Come monsoon, houses get washed away, and then plastic covers and mud houses emerge again out of the slush like sprouting mushrooms. Every monsoon. No sanitation either. So people defecate in the open and there is no way to clean the place. When you are in no man’s land nothing belongs to you, and nothing possibly can. In this piece of land you are the mercy of others. What can you possibly claim here?
Just building scattered toilets will not work and cannot work. Unless these basic infrastructure issues are addressed along with the necessary behavior change, an open defecation free India will remain a distant dream and the content of mere rhetoric.
No matter which region or state or socio-economic strata one visits, the plight of women remains the same. The only variation is that they face the brunt of all these socially ascribed roles in a different cultural setting. As part of the SLB connect program which aims at engaging citizens in collecting, analysing and communicating feedback to service providers through mobile technology based survey, I got the chance to visit some of the districts of Rajasthan, where our team visited both formal and informal settlements. I was quite excited to be exposed to new dynamics of these areas. Although after talking to the women from the community I realised that other than the change in cultural and socio-economic status, the role of women in the community remains the same. She is the one responsible for accession and management of resources required to run a household and ensure proper functioning of the household. These women put in substantial time and effort in organising such things. The economic status of the household might help her fulfilling these roles, which also means that it is the poor women who are more vulnerable due to diminishing resource availability.
It is estimated that one fourth of the urban Indian population is poor. The poor who cannot afford adequate housing for themselves live in different types of urban poor settlements where they have limited access to basic services such as reliable water supply and clean sanitation facilities. As per Urban Poverty Report 2009, urban poverty in India is over 25 percent; some 81 million people live in urban areas surviving on incomes that are below the poverty line. Women residing in these informal settlements face challenges with lack of proper water and sanitation facilities. They spend quality time and a large portion of their monthly income in accessing them. It is they who are impacted most due to their socially ascribed roles and responsibilities for attainment and management of resources and services such as water and sanitation. This takes a toll on the time they can spend on income generation and other productive activities. Sapna one of the residents from phoos ka bangla, an informal settlement in Jaipur pointed out that she spends 2-3 hrs daily in accessing and managing water. She mentioned that at times she is forced to take help from her daughter in acquiring water for the entire family. In spite of all her efforts to ensure that her daughter’s education doesn’t suffer, at times Sapna has to let her daughter miss out on school so that she can help her with household chores specially collecting water for the family. It has become routine that women and children (especially girls) end up wasting their productive time in managing basic amenities, which if readily available will help in saving time, which can further be used in economically productive activities. It’s not just income that these women lose out on, women are even cutting down on leisure activities, child care, girls are missing out on education and career development, which are important aspects in leading a healthy and holistic life. Moreover many women report incidents of eve-teasing on their way to water sources. They are subjected to lot of humiliation and insensitivity, with hardly any assistance from the family members.
It’s not just the scarce quantity of water but even the deteriorated quality of water that manifests its impact on women’s life. Deteriorated water quality is one of the major causing agents of diseases in our country. As more family members fall ill, the care-providing burden manifests itself. Women pay physical, psychological and economic toll in order to fulfill the socially ascribed responsibility of fetching and managing water. With the increasing stress on water resources this manifestation of gender inequality may further exacerbate the existing gender inequalities in society.
Several steps, including institutional, financial and behavioral changes are required to ensure safe and easy access to water supply. Moreover, the gender perspective of the problem needs to be understood as women suffer the most as a result of the problems arising due to lack of access to water.
The SLB Connect survey is about to launch. It is right there now, at the edge of its beginning. The team involved at PRIA and WSP is ticking off things-to-do from its checklists– phones are being prepared, enumerators shortlisted, ward plans are being finalized, letters written, collaterals printed, the documentation is nearly final, and our homework into city and service-level assessments is being concluded.
But before we launch the actual survey I want to rewind, recount and reflect on the practice survey we conducted a couple of weeks back in Jaipur.
PRIA organized the practice survey by way of field work for enumerators and supervisors to ensure that we were preparing our trainees as much as possible before they went out to conduct the actual survey in Ajmer and Jhunjhunu. This was part of a four-day workshop organized by PRIA to train enumerators and surveyors on the concepts and logistics fundamental to SLB Connect. (A quick side note on this- a BIG thanks to Anshu, Naeem and Pranav for how well they organized the entire exercise!).
Participants were divided into five groups. By design, each group had at least one member from PRIA, one from WSP (or an independent consultant collaborating with WSP on this project) and enumerators and/or supervisors. PRIA members and WSP members were present to facilitate the process.
My team was allocated a slum called the Phoos ka Bangla; after completing this we would test the survey in a non-slum area with our enumerators and surveyors.
The households in slums were keen to participate in the survey, with residents clamoring to get the surveyors’ attention. There was this unshakable belief that somehow participating in the survey would solve all their problems relating to water and sanitation. I say unshakable and mean it – this slum has been settled in the area for the past thirty years with umpteen promises for water and sewerage lines. Nothing has been done so far to deliver on these promises. And yet, this faith, this firm belief persists that if they participate in the survey then they are somehow exerting their agency to improve their situation.
One lady told us, “Main yahan saari din saari raat aapse baatcheet karungi, aap bus mere ghar mein paani and safai ka bandobast karwa do” (I’ll talk to you all night, all day, just please try and arrange for water and cleanliness in my house).
This was in spite of our informing the lady that this was a pilot survey, a practice session for what we would launch in Ajmer and Jhunjhunu later in the month. She persisted expectantly, “Theek hai, aap karo practice. Safal jab ho jayogey, hamare yahan laut aana didi” (That’s alright. Practice here now, once you are successful in doing the survey in the other cities, come back to our slum again).
We had hopeful faces looking at us, people vying for attention and opening their lives to us, leading us by the hand-
“Didi look this is the pile of unwashed clothes”
“Didi get water pipeline connections for us”
“Didi our daughters are young but they have to defecate in the open”
There were sometimes requests for arranging for admissions for children and establish an Anganwadi in the vicinity.
The response behavior was starkly different in the non-slum areas. We were allowed to take a survey with greater reluctance. Some teams faced a couple of rejections before getting a household willing to participate.
Also we met with the disillusion we were expecting in the slum eventually in the non-slum areas. “Aisey tou koi shikayat nahi hai, but garmiyon mein do teen bari pump chalana padta hai. Poudhey sookh jaayein hai,badi dikkat hoti hai” (As such there are no major complains, but in summers, we have to switch on the pump a couple of times. Our plants dry up, it’s very inconvenient).
There is a ‘mai baap’ tendency in slums. If someone has the wherewithal to conduct such a survey, then they might also have the power to implement solutions in the near future. The distinction between ranks and files of government officials, NGO workers, researchers was not made. There was an almost direct correlation between levels of desperation and hope. Part of this arose from a confused understanding of governance and related processes. The non-slum households on the other hand had a greater sense of entitlement to services and were therefore on the brink of dissatisfaction on a continual perpetual basis.
Do plug into our FB page, the Terra Urban Blog, and check out #SLB Connect on Twitter to get updates on how our survey is progressing. Cross your fingers, wish us luck, and share and spread the word!
As soon as you enter Jaipur or Jainagar you actually get a sense of culture rich city which was founded by Maharaja Sawai Jai Singh II, a KachwahaRajput in 1727 after whose name the city was being actually named. In 1878 Prince of Wales had to visit Jaipur for some administrative reforms the city was painted in the pink colour so as to welcome him in the city.
The roads are very well planned, but are mostly jam as they were planned for less population and not for population of around 6.5 millions. After a chaotic ride inside the walled city we finally arrived at our hotel which had a soothing effect on our mind’s as it was a gruelling and tiresome journey from Delhi to Jaipur. We kept our luggage at the hotel and went straight to our Jaipur office where we had to arrange logistics, training materials and other stuff required for 4 day training programme to be held at CECOEDECON. After a long working day we arrived back to our hotel which was again a beautiful haveli transformed into a hotel.
Next day in the morning we went straight to our training venue at CECOEDECON (Centre for Community Economics and Development Consultants Society) which is one of Rajasthan’s leading civil society organizations. Its early footprints in the area of disaster relief have eventually progressed into imprinting its presence in more than 15 districts across the states of Rajasthan and Madhya Pradesh. We didn’t have much experience in conducting a mobile survey and top of that conducting training for enumerators for mobile survey was an uphill task as we didn’t know what kind of questions could pop up from the interviewers.
Training with the smart phones brought a zing and happiness in the eyes of the enumerators as many of them haven’t used a smartphone in their lives. They started liking and got attracted to the newly found survey form viz a viz smart phone. They liked the idea of an error free survey which also saves time of the enumerators. Training was held with the smart phones in the campus itself and the enumerators thoroughly enjoyed it. Those who had the smart phone were quick in grasping and some were a bit slow as they haven’t used the smartphone before.
After 2 days of training the 3rd day was kept for field training of the enumerators where they had to survey the people living in the slums and also people living in the colonies. It was quite a hard task in the colonies as initially people were not willing to reply as they thought there conversation was being recorded but after more persuasion by the enumerators they started giving descriptive answers. Carrying out survey in the slums was more easy as they were quick in giving replies, thinking whenever this application is officially launched they will get some relief from the government departments. It was quite an innovative way for the enumerators to learn from the ground realities and conditions. After the training they were given the feedback on that day itself and how well did they do on the ground.
” align=”left” hspace=”12″>Our team dealt with Water and Sanitation Program (WSP part of World Bank) team, team from our partner’s organisation in Jhunjhunu and Ajmer, technical consultants and other enumerators. PRIA handled the 4 day workshop with ease however there were some difficulties initially due to knowledge barriers between so many partners but after a day everybody were at ease and started the conversation on the same page. The training was also informative to all of the new joinees including myself. India is entering into a new era of reforms through mobile based surveys and we at PRIA are happy to be a part of this change.
PRIA is undertaking the SLB Connect project to help improve water and sanitation services in cities by mobilizing citizen participation and feedback. The survey seeks to collect information on the quality of water and sanitation services as experienced by citizens as users of the services. PRIA brings to SLB Connect its conviction in social accountability and draws from its years of experience as an enabler of participatory democracy.
In doing so, PRIA is training and engaging with grassroots organizations and local (youth) citizens in the selected cities to both conduct and manage the survey. The results will be shared with citizen groups, civil societies, thought leaders and opinion makers including members of the academia and the media, NGOs operating in the area, government officials at the city, state and national level.
SLB Connect is an initiative by Water and Sanitation Program (WSP). It is a technology-enabled; multi-city; door-to-door household survey. The initiative is being launched in Jhunjhunu and Ajmer in Rajasthan; Bhopal and Jabalpur in Madhya Pradesh; and Varanasi and Rae Bareilly in Uttar Pradesh.
Data collection and analysis use Information and Communication technology tools to reduce the chance of human error and improve efficiency. Surveyors are handed smart phones which are pre-loaded with the SLB Connect app developed by WSP. This app has the survey form. It additionally records the GPS position of where the questionnaire has been filled in. The data (survey response, GPS position of the surveyor during the time of the survey, time of survey submission) is fed into a web-based dashboard in real time for analysis.